tgbet Privacy Policy — How We Handle Your Data

tgbet is an online betting and gaming platform operating at tgbet.xyz, serving players in Bangladesh. When this Privacy Policy refers to "tgbet", "we", "us", or "our", it means the tgbet platform and the team responsible for operating it.

tgbet acts as the data controller for all personal information collected through the tgbet website, mobile app, and any other tgbet services. As data controller, tgbet determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how tgbet handles your personal data, or if you want to exercise any of your data rights, you can contact us at [email protected] at any time.

tgbet collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third-party verification services. Here is a clear breakdown of what we collect and why.

tgbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

tgbet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

• Account management: To create, maintain, and secure your tgbet account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games and betting services you use on tgbet, including Andar Bahar, Captain Fisher, Mermaid Fishing, Dino Hunter, Golf, Multi Bet, and Basketball.
• Customer support: To respond to your queries, resolve disputes, and investigate complaints.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the tgbet platform.
• Responsible gaming: To monitor betting patterns and identify players who may need support, and to enforce deposit limits or self-exclusion requests.
• Legal compliance: To meet obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Platform improvement: To analyse usage patterns and improve the tgbet experience for all players.
• Marketing (opt-in only): To send promotional offers and updates to players who have explicitly opted in to receive them.

tgbet processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil the agreement between you and tgbet — for example, to operate your account, process payments, and deliver the games you play.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing is necessary for tgbet's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: For optional processing such as marketing communications, tgbet relies on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tgbet does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: When tgbet requests KYC documents, a third-party verification provider may process your identity data to confirm your age and identity. This is done securely and the provider is contractually bound to use your data only for verification purposes.
• Technology providers: tgbet uses third-party services for hosting, analytics, and platform infrastructure. These providers access only the data necessary to perform their specific function and are prohibited from using it for any other purpose.
• Legal and regulatory authorities: tgbet may disclose personal data to law enforcement agencies, regulators, or courts when required to do so by law, or when necessary to protect the rights, property, or safety of tgbet, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of tgbet's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected.

In all cases, tgbet shares only the minimum data necessary and requires all third parties to maintain appropriate security standards.

tgbet uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and understand how players use the site so we can keep improving it.

• Essential cookies: Required for the tgbet platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options so you don't have to set them every time you visit tgbet.
• Analytics cookies: Help tgbet understand how players navigate the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised where possible.
• Marketing cookies: Used only if you have opted in to receive personalised promotions from tgbet. These cookies help us show you relevant offers based on your activity on the platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the tgbet platform.

tgbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, to meet legal and regulatory obligations.
• Transaction records: Payment and betting transaction records are retained for a minimum of 5 years to comply with financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for the period required by applicable regulations, typically 5 years from the date of verification.
• Support communications: Customer support records are retained for up to 3 years after the last interaction, to assist with dispute resolution and quality improvement.
• Marketing data: If you have opted in to marketing, your preferences are retained until you opt out. After opt-out, your marketing data is deleted within 30 days.
• Technical logs: Server and security logs are retained for up to 12 months and then deleted or anonymised.

When data is no longer required, tgbet deletes or anonymises it securely so it cannot be linked back to you.

tgbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• TLS encryption: All data transmitted between your device and tgbet is encrypted in transit using TLS, the same standard used by banks and financial institutions.
• Encryption at rest: Sensitive data stored on tgbet servers is encrypted at rest, meaning it cannot be read even if storage media is physically accessed.
• Access controls: Access to personal data within tgbet is restricted to staff who need it to perform their job. All access is logged and audited.
• Two-factor authentication: tgbet supports two-factor authentication for player accounts to add an extra layer of protection against unauthorised login.
• Regular security reviews: tgbet conducts regular security assessments to identify and address vulnerabilities in the platform.

As a tgbet player, you have the following rights over your personal data. To exercise any of these rights, contact tgbet at [email protected]. We will respond within 30 days of receiving your request.

• Right of access: You can request a copy of the personal data tgbet holds about you, along with information about how it is being used.
• Right to rectification: If any personal data tgbet holds about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can ask tgbet to delete your personal data. Note that we may be required to retain some data to meet legal obligations even after an erasure request.
• Right to restrict processing: You can ask tgbet to pause processing of your personal data in certain situations, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to tgbet processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though tgbet may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

tgbet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on tgbet requires confirmation that you are 18 or older, and tgbet may request identity documents to verify age at any time.

If tgbet discovers that personal data has been collected from a person under 18, that account will be closed immediately, all funds will be returned to the payment source, and the personal data will be deleted without delay.

If you are a parent or guardian and believe your child has registered on tgbet, please contact [email protected] immediately so we can take action.

tgbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, tgbet will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of tgbet after a policy update constitutes acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically, especially before making deposits or sharing additional personal information with tgbet.

If you have any questions, concerns, or requests relating to this Privacy Policy or how tgbet handles your personal data, please get in touch. Our support team is available 24/7 and understands the needs of Bangladesh players.

Email: [email protected]

For questions about your account terms, please also review the tgbet Terms and Conditions. For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page.